Privacy Policy

Welcome to Sham Thrift Store ("we", "our", or "us"), located at Zamzama Commercial Area, Karachi, Pakistan. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy applies to all information collected through our website shamthriftstore.com, our WhatsApp ordering service, and any related sales, marketing, or services.

When you place an order or contact us, we may collect the following information:

• Full name and contact number
• Delivery address (city, area, street)
• WhatsApp number for order communication
• Order details — products, quantities, and preferences
• Email address (if provided voluntarily)

We only collect information that is necessary to fulfill your order and provide customer support.

The information we collect is used solely for the following purposes:

• Processing and delivering your orders via Cash on Delivery
• Communicating with you about your order status on WhatsApp
• Sending order confirmations and delivery updates
• Resolving any customer service issues or complaints
• Improving our products and services based on customer feedback

Sham Thrift Store operates exclusively on a Cash on Delivery (COD) basis. We do not collect any credit card, debit card, or online payment information. You pay only when your order arrives at your doorstep.

We do not sell, trade, or rent your personal information to any third parties. Your information may only be shared in the following limited circumstances:

• Delivery Partners: Your name and delivery address is shared with our courier/delivery service to complete your order
• Legal Requirements: If required by Pakistani law or a court order
• Business Protection: To protect the rights, property, or safety of Sham Thrift Store or its customers

When you contact us via WhatsApp for ordering or support, your WhatsApp number and messages are visible to our team only. We use WhatsApp solely for:

• Processing your orders
• Sending order confirmations and tracking updates
• Answering product-related questions
• Resolving after-sale issues or return requests

We will not add you to any marketing groups or share your number without your consent.

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely and access is limited to authorized team members only.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information.

Our website shamthriftstore.com may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us:

• Remember your cart and preferences
• Understand how visitors use our website
• Improve website performance and user experience

You can choose to disable cookies in your browser settings. However, some parts of our website may not function properly without them.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate information
• Deletion: Request that we delete your personal data
• Opt-out: Stop receiving any promotional messages from us

To exercise any of these rights, please contact us via WhatsApp or email.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.